Are PS4® and PS5® saves compatible with each other (cross-saves)?          

No, PlayStation®4 saved data can't be used on the PlayStation®5, and vice versa. However, it's possible to convert PlayStation®4 saved data to PlayStation®5 saved data.

Can I use my PlayStation®4 save on the PlayStation®5?  

Existing saved data created by the PlayStation®4 version of Relink can be made compatible with the PlayStation®5 version by performing the conversion procedure below.

Note: Saved data created by the PlayStation®5 version of Relink isn't compatible with the PlayStation®4 version of Relink.

Before Converting Saved Data:

・For guidance on how to transfer data between consoles, refer to documentation provided by Sony Interactive Entertainment.

・Save slots for converted saved data are chosen automatically. You won't be able to choose which save slots to use.

・Any existing saved data in the chosen slots will be overwritten.

How to Convert PlayStation®4 Saved Data:

1. Transfer Relink saved data stored on the PlayStation®4 console to the PlayStation®5 console.
2. Start Granblue Fantasy: Relink on the PlayStation®5 console.
3. Select Convert Saved Data on the title screen.
4. Follow the instructions on the screen to complete the conversion process.

Will my trophies carry over after converting saved data?

As long as you save your progress with all the trophies you've earned so far, they will carry over when that saved data is converted.

For example, let's say you earn a trophy but don't save. That trophy won't carry over when the saved data is converted.

Why isn't the game recognizing my controller?   

For PlayStation®4/PlayStation®5 Controllers:

Please visit the PlayStation® website for further support.

For Steam-Compatible Controllers:

If you have a Steam Controller, refer to the Steam Controller FAQ available from Steam Support.

If the FAQ is unable to resolve the issue, or you're not using a Steam Controller, contact Steam Support or the controller's manufacturer.

Does Relink have crossplay?       

PlayStation®4 and PlayStation®5 users can play with each other but not with Steam users.

What updates are planned for Relink?    

News about upcoming updates and content will be shared through in-game announcements and other official channels.

I purchased add-on content from the PlayStation®Store. Why isn't the game recognizing my purchases?  

Bonus content is collected by going to Siero's Knickknack Shack and selecting Claim Add-Ons. If you're having issues accessing your content, try these potential solutions:

Save and close your game, then start it again after a few minutes.

Note: Please do not repurchase the content you're trying to claim.

Restart your PlayStation®4 or PlayStation®5 console.

Sign out of the PlayStation™Network and then sign in again.

Restore PlayStation®Store licenses.

PlayStation®4 Procedure:

1. Select [Settings] > [Account Management] > [Restore Licenses].
2. Select Restore.

Note: Your saved data won't be affected.

PlayStation®5 Procedure:

1. Select [Settings] > [Users and Accounts] > [Other] > [Restore Licenses].
2. Select Restore.

Note: Your saved data won't be affected.

Redownload your purchased content.

PlayStation®4 Procedure:

1. Select Library from the Home screen.
2. Select Purchased.
3. Select Granblue Fantasy: Relink.
4. Select PlayStation®Store to display Your Add-ons.
5. Select the arrow icon next to the content to start downloading it.
6. Restart the game.

PlayStation®5 Procedure:

1. Highlight Granblue Fantasy: Relink on the Home screen and press the Options button.
2. Select Manage Game Content.
3. Select the content you wish to download.
4. Restart the game.

There may be other causes preventing your content from being downloaded or installed. Please contact Sony Interactive Entertainment for further support if the solutions above are unable to resolve your issue.

How do I get my bonus items?   

Visit Siero's Knickknack Shack and select Claim Add-Ons

How do I unlock new characters?             

Progress through the main story to obtain Crewmate Cards. Once you have a card, select Crewmate Card from Siero's Knickknack Shack.

Why isn't crossplay working?      

For the PlayStation® Version:

Visit the Online Multiplayer Troubleshooting guide for further support.

If the guide is unable to resolve your issue, please contact Sony Interactive Entertainment for further support.

For the Steam Version:

Unfortunately, crossplay isn't supported for the Steam version.

How many saves can I have?       

There are 3 save slots for each Steam or PlayStation® account.

Why does the screen get blurry whenever I move?           

Try turning off motion blur. On the title screen, select Game Options, Graphics, and then Blur.

Can I play the game without connecting to the internet?

Granblue Fantasy: Relink can be played offline. However, features that do require an internet connection such as online multiplayer won't be available.

Why can't I use my voucher code?

An error message may appear when redeeming your voucher code. There are a few causes for this error.

• The code may have been entered incorrectly.
• One or more code segments may be longer than 4 digits.
• The code may have expired.
• The code may have already been redeemed.

Note: Only one voucher code is redeemable per PlayStation™Network account.

Visit the link below for more information about voucher codes and Granblue Fantasy serial codes.

How to Obtain a Serial Code:

https://relink.granbluefantasy.jp/en/products/serialcode/

If you're still unable to resolve your issue, please contact Sony Interactive Entertainment for further support.

I received a message that says my voucher code has already been used. What can I do?   

Please contact Sony Interactive Entertainment for further support.

How do I redeem a voucher code?           

Visit the link below for more information about voucher and serial codes

https://relink.granbluefantasy.jp/en/products/serialcode/

How do I redeem a Granblue Fantasy serial code?           

Open the mobile version of Granblue Fantasy and refer to the in-game Help on how to redeem a serial code for the Granblue Special Item Set.

If the above doesn't resolve your issue, please contact Granblue Fantasy customer support for further assistance.

Note: Customer support is only available in Japanese.

How do I get my Granblue Fantasy serial code if I'm sharing a single PlayStation® console with multiple people?

Only one voucher per PlayStation™Network account can be redeemed for a mobile Granblue Fantasy serial code.

If multiple users are sharing the same PlayStation® console, each user will need to redeem their own voucher code on their own PlayStation™Network account in order to receive their own Granblue Fantasy serial code.

My physical edition didn't come with the purchase bonus. What can I do?             

Please consult the store where you purchased Granblue Fantasy: Relink from.

Will I still receive quest rewards if I get disconnected in the middle of a quest?     

You'll receive loot on the Results screen when the quest ends.

Where is the digital artbook and soundtrack on the PlayStation®5?           

Follow these steps to access the digital artbook and soundtrack.

1. On the PlayStation®5 Home screen, select Game Library.
2. Open the Game Library. Go to the Your Collection tab and select Granblue Fantasy: Relink.
3. Select Granblue Fantasy: Relink Digital Artbook & Soundtrack and install it.
4. Once installation is complete, Granblue Fantasy: Relink Digital Artbook & Soundtrack will be added to the Home screen.

Note: You will see the ""PS4"" and ""Demo"" icons attached to the Granblue Fantasy: Relink Digital Artbook & Soundtrack. This is not an error.